Helys wishses to offer a wide range of services :
A customer service always at your service.
Don't hesitate to contact us for any request about our concept and our products. We are always available to provide assistance and to answer quickly to your questions. It may be about a custom-made service (sizes or specifics colors of the picture). You can also ask us to help you to choose between our differents support (Canvas, Aluminium, Plexiglas) or to know if you would receive the sample kit or the final artwork on time (for a birthday for example)
You can join us by e-mail (info-at-helys-dot-fr) or by phone (++33 3 26 21 66 54). [Up]
Secure and Free delivery in U.E. and Switzerland
We prepare our works for shipping with great care: To protect them during transport, all our creations are packaged in bubble wrap and shipped in rigid cardboard boxes.
Free shipping for all pictures ordered via the HELYS website and delivered to U.E. countries and Switzerland. Only the return envelope for the sample requires postage. Ask us the on the cost of the delivery outside U.E.[up]
HELYS guarantees the confidentiality of all personal data you provide us.
We guarantee your sample remains anonymous
First, the entire DNA profiling process is performed in our own laboratory. The samples you send back never leave our company and are not entrusted to an outside laboratory. Our laboratory staff works with a single digital code for each sample. This code is used throughout the process, from the sample kit to the finished work of art. Throughout the process, our laboratory personnel never know the identity behind a DNA sample.
Protection of personal information
In compliance with French law of 6th January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to consult, modify, correct or delete your personal data. You can exercise this right by simply sending a letter to the following address:
Rue Saint Dominique
51000 CHALONS EN CHAMPAGNE
Automatic processing of nominative data by HELYS has been registered with the French Data Protection Authority under n° 1267515. You can also consult or modify your personal details in the sections "Your profile" and "Your Logins" on our site. [Up]
No trace of your sample is saved
At the end of the process, your DNA is definitively destroyed by heating it at high pressure to 120° C.
The images of your DNA profil (or fingerprints) are destroyed
The files containing the image of your DNA profile (or fingerprints) are deleted three months after you receive your picture.[Up]
When you pay by credit card, the transaction takes place between you and our banking partner (Crédit Agricole). Your data is encrypted and secure transfer is guaranteed by the Crédit Agricole. Encryption is performed using SSL –Secure Socket Layer –protocol, which is recognised for its reliability in Internet transactions and used for online purchases around the world.
Your credit card data (number, expiration date, verification code) will only be transmitted to the Crédit Agricole server. HELYS never has access to this data at any time.
Good to know: When you provide your banking data via the Internet, you can check you are using a secure site. The address displayed in the search bar of your browser (1) should start with https: //. The “s" stands for “Secure”. A padlock logo (2) displayed in your browser's status bar also indicates that your data will be protected.