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FAQ

My order

Delivery dates

Deliveries (France and International)

DNA pictures

Gift orders

 

 

My order

Can I order a picture in a different size than those proposed on the site?

Yes, HELYS will do its utmost to satisfy your needs. We can produce your picture in all sorts of sizes. For special orders, do not hesitate to contact us. [Back to the list of Frequently Asked Questions]

I would like to order a picture in a different colour than the ones offered. How can I do this?

If the desired colour is not presented in any of our offers, please contact us. and describe the colours you are looking for. We can offer you a personalised “test” proof corresponding to your request. We have always managed to find a colour to match each customer’s needs, so please ask… [Back to the list of Frequently Asked Questions]

I would like to order a couple or family offer with colours presented only in "My DNA" or "My fingerprints". Is this possible?

Just tick the box marked “gift” for the colour choice. When you send back your DNA samples (or fingerprints), you can specify the colour for each sample on the form. The colour can be any one in our range, without exception. [Back to the list of Frequently Asked Questions]

For a couple or family offer, how will I know whose profile is whose?

When you send back your DNA samples (or fingerprints), you will also send back a form specifying the relative position of each sample in the final picture. Moreover, in the letter enclosed with your picture we will remind you of their position. [Back to the list of Frequently Asked Questions]

What are the differences between canvas, plexiglas and aluminium? Which one should I choose?

In addition to their visual characteristics, it is important to note that the hangers for aluminium and plexiglas plates require drilling 4 holes in the wall. To help you choose, you can consult the following page: choice of medium. [Back to the list of Frequently Asked Questions]

What is the signature option? Can I write something instead of a signature?

The option consists in inserting the signature of the person whose DNA or fingerprint is represented in the picture. The signature is usually inserted in the bottom right-hand corner, like the signature of a painter. You can add, in addition to or instead of the signature, a phrase of your choice. To see an example, you can consult the page: Add a signature.. [Back to the list of Frequently Asked Questions]

I would like to order several pictures. Can I negotiate a special deal?

If you are ordering several pictures, do not hesitate to contact us for a personalised quote. [Back to the list of Frequently Asked Questions]


Delivery dates

How long do deliveries take?

For orders place during the week before 3:30 pm, sample kits are sent out the same day. After HELYS has received the sample (DNA or fingerprint), you will receive your work of art in three to five weeks. Most orders are shipped 20 days after reception of the sample. If you need your picture for a specific date (for a gift), do not hesitate to contact us to determine whether we can deliver your order in time. [Back to the list of Frequently Asked Questions]

Can I track my picture?

We will regularly inform you by email of your order's status (sample kit sent, sample received, picture shipped). For more details, you can follow the different production phases (profiling in progress, printing, varnishing, shipping) by consulting the page “ your order history “ after logging in on the site. [Back to the list of Frequently Asked Questions]


Deliveries (France and International)

Does HELYS deliver abroad?

Orders placed on the site can be sent all over the world. Free shipping for all pictures ordered via the HELYS website and delivered to these countries. Please note that for countries outside the EU (european union), VAT is not charged when the order is placed. However, VAT and eventually other duties will be charged when your order clears customs. [Back to the list of Frequently Asked Questions]

Are deliveries possible in Switzerland?

Yes. For deliveries to Switzerland, VAT is not billed during the order process. The sample kit will be delivered via Colissimo in 2 to 3 days. However, VAT and eventually other duties may be charged when your order clears customs. For gift orders, please note we are required to include the invoice in the plastic pouch on the outside of the parcel. [Back to the list of Frequently Asked Questions]

How are shipping costs charged?

We offer you free shipping: shipping of the sample kit, shipping of the picture(s). For orders delivered in France, the return envelope for the samples included in the kit is postage paid. [Back to the list of Frequently Asked Questions]

For deliveries outside France, are there additional charges?

Except for Switzerland, no. We offer free shipping and there are no customs duties for deliveries inside the EU. For deliveries in Switzerland, click here.. [Back to the list of Frequently Asked Questions]


DNA pictures

How can I be sure my picture shows my DNA?

First, the founders of HELYS, Dr. Alain SIMEON and Dr. Yannick BONTEMPS, guarantee the authenticity of your work. Each work of art is delivered with a certificate of authenticity that is signed and numbered.

The entire DNA profiling process is performed in our own laboratory. The samples you send back never leave our company and are not entrusted to an outside laboratory. Our laboratory staff works with a single digital code for each sample. This code is used throughout the process, from the sample kit to the finished work of art. This procedure prevents mixing genetic material from different people.[Back to the list of Frequently Asked Questions]

How is the anonymity of my DNA preserved?

Your sample remains anonymous and your DNA is destroyed after it is processed. HELYS cares about your privacy and follows strict rules.

Throughout the process, our laboratory personnel never know the identity behind a DNA sample. Identification of samples with a unique digital code ensures the person who supplied the DNA remains anonymous. [Back to the list of Frequently Asked Questions]

What do you do with material containing my DNA?

At the end of the process, your DNA is definitively destroyed by heating it at high pressure to 120° C. [Back to the list of Frequently Asked Questions]

What is the difference between genetic profiles and pictures produced by HELYS?

Genetic fingerprints are obtained by amplifying certain regions of DNA, referred to as hypervariable (RFLP technique). The DNA profiles we create for our artwork amplifies random segments of your complete DNA (RAPD technique). Since these sequences are amplified in an arbitrary manner, they reflect the same unique mix of traits inherited from your parents that make you who you are today. [Back to the list of Frequently Asked Questions]

Gift orders

For gifts, is it better to offer the sample kit or the picture?

The choice is yours. However, we sincerely believe the best method is to offer the sample kit for DNA or fingerprints. We have taken great care in designing these kits, making them an attractive gift in themselves. Moreover, we think that taking one’s own DNA sample or fingerprints, and knowing why, is part of our unusual and creative concept.

And the surprise? Do not worry. It will be the same as when you discovered our concept. Many of our customers have already offered our sample kits as a gift and are completely satisfied. Finally, the waiting period between reception of the sample kit and the finished picture is part of the suspense. The recipient is aware of the fact that they will receive a highly personalised and unique work, something that is not manufactured every day. [Back to the list of Frequently Asked Questions]

How can I be sure my gift will be ready in time?

If you need your picture for a specific date, whether your question concerns the sample kit or the finished work, do not hesitate to contact us to determine whether we can deliver you in time. [Back to the list of Frequently Asked Questions]

Can I receive the sample kit at home and have the picture sent to the recipient of my gift?

Yes. Just specify this in a comment with your order. [Back to the list of Frequently Asked Questions]

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Our artworks are for you! For yourself or for someone special, unique and custom artworks. Surprising, personalized, modern and original, our artworks are created using the DNA or fingerprints of the recipient. This contemporary designer portrait is also an unusual personalized gift. Ideal ! For Christmas, a birthday, it is a surprise guarantee! Offers for couples and families will be perfect for weddings, wedding anniversaries, births, ...


 
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